I Just placed an order, when will it ship?
We try our best to ship items as fast as possible, please allow an average of 3-7 days production time average shipping times are 2-3 days.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged.
NOTE: We do not accept returns of custom made/ commissioned Jewelry, we however offer adjustments or repairs in case it arrived damaged.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty before it ships usually within 24 hrs from day of initial order.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order confirmation email and confirm.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you give the best service. Please send an email to firstname.lastname@example.org and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thank you.